My experience was fabulous. I called for an appointment and Bronco Pro Kleen Carpet Cleaning Denver was able to schedule me that same day. He came on time, he was informative and interesting to talk to. He measured the carpet space, vacuumed all the carpet, pretreated carpet stains (we had a defined walk thru dirty path) and cleaned the entire carpet. The carpet looks great. Bill is such a friendly guy and he answered all my questions. I would recommend his service to anyone and will be doing so to all my friends and neighbors. What was done: Troy measured the carpet space, vacuumed all the carpet, pretreated the stains and with his equipment, cleaned my carpets (master bedroom, guest bedroom and 2 walk in closets). He also kindly and carefully took dirt and stains out of the corner of my oriental carpet. This Denver carpet cleaner does not clean oriental carpets but was able to remove some dirt in a small area of one of mine.